Tag Archives: M365

Reminder: Access to Google Workspace Ends Sept. 15

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Two students, working on a laptop and collaboratingAs of May 17, Central Piedmont fully migrated to Microsoft 365 (M365) services, including Outlook for email.

🚨 Important Update:

  • Google Workspace Access Ends: On Sept. 15, users will no longer have access to Google Workspace, including Google Drive and Gmail.
  • Action Required: Please sign in with your Central Piedmont credentials to access all M365 services.

Need Help?

  • Contact the Service Desk: Reach out through the client portal for assistance with the transition.

Stay connected and make sure to back up any important files before Sept. 15! 💻

Enhance Your Learning with Central Piedmont’s Student Tech Services 💻

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Two students, working on a laptop and collaboratingCentral Piedmont offers a range of technology services to support your academic journey. Here’s what you need to know:

  • Microsoft M365 Access: Every registered student can use Microsoft M365 apps, including Outlook for email.
  • Campus WiFi: Connect to WiFi on campus using the “CPCCstudent” network.
  • Brightspace: Access your courses online through Brightspace.

Accessing Tech Services:

Need Help?

  • Service Desk: For tech support, activating your login, or accessing online services, contact the Service Desk at 704-330-5000, submit a ticket via the client portal, or use the portal’s chat feature.

Quick Links:

💡Reminder: Student Email Now on Outlook ✉️

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IT Services employee assisting a student at the help deskOver the summer, Central Piedmont transitioned from Google to Microsoft 365, and all student mailboxes and Drive data have successfully migrated.

📧 New Email: All student mailboxes are now on Outlook.

📂 Drive Data: Your Google Drive data is fully accessible in your new Microsoft 365 account. If you’re new to navigating M365, check out these Microsoft 365 Tools and Applications.

🌐 Resources: We have answered lots of your frequently asked questions and put the most requested knowledgebase articles in one place.

🌟 Learn More: Enhance your Microsoft skills on LinkedIn Learning.

💻 Support: Need help? Contact the Service Desk for technical assistance.

For quick answers, browse the Service Desk client portal and review the knowledge base. If you cannot find the answer to your question, please submit a ticket. Getting a ticket started will speed up the process of getting service from ITS.

Transition to Microsoft 365 Complete! 🎉

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ITS Service Desk helping a studentWe’re thrilled to announce that 100% of student mailboxes and Drive data have successfully migrated from Google Suite to Microsoft 365!

  • 📧 New Email: All student mailboxes are now on Outlook.
  • 📂 Drive Data: Your Google Drive data is fully accessible in your new Microsoft 365 account. If you’re new to navigating M365, check out these Microsoft 365 Tools and Applications.
  • 🌐 Resources: We have answered lots of your frequently asked questions and put the most requested knowledgebase articles in one place.
  • 🌟 Learn More: Enhance your Microsoft skills on LinkedIn Learning

💻 Support: Need help? Contact the Service Desk for technical assistance.

  • Please note that due to record-high call volume, the ITS Service Desk call queue has become saturated. Callers fill up the queue with callback requests each day, then create new callback requests before their place in line has come. The Service Desk starts the day with an unsustainable number of callback requests in the queue.
  • To prevent the queue from growing each day, ITS is going to implement the following temporary changes to the call queue starting May 21:
    • Stop accepting calls at 4 p.m. each day.
    • Purge a call waiting in the queue after four hours.
  • It is understood these changes may prevent somebody from getting through to the service desk by phone. The current recommendation is to browse the Service Desk client portal and review the knowledge base to find an answer to your question. If you cannot find the answer, then review our service catalog to start a ticket. Getting a ticket started will speed up the process of getting service from ITS.

We appreciate your patience and cooperation throughout this transition!

📅 Big Changes Coming: Central Piedmont Switches to Microsoft 365! 📅

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As you know, our campus will be moving from Google Suite to Microsoft 365 (M365) on May 13. This means big changes in how you’ll access your emails and store your files, and here are some of the things you need to know:

Student on a Mac Book in front of a yellow wall in Parr Center library

What’s Changing?

  • 📧 Email: Say goodbye to Gmail. All email services will now be handled through Outlook, accessible through the Office homepage.
  • 📁 File Storage: Google Drive is out, and OneDrive is in. You’ll store all your files on Microsoft’s cloud service.

Important Dates

  • Migration Starts: At about 5 p.m. on Fri., May 10
  • Migration Ends: By Sun., May 12
  • 📝 Note: During this period, expect that both Google and M365 services will be unavailable.

Tasks to Complete by May 10

  • 📸 Save Your Photos: Make sure to download and save any photos you want to keep using these steps.

Dos and Don’ts

  • ✅ Do read all emails about the migration to keep yourself updated.
  • ✅ Do visit the Migration to Microsoft 365 website for FAQs, a detailed timeline, and a comparison guide.
  • ✅ Do explore the new services and features available on M365.
  • ❌ Don’t use M365 services or tools over the migration weekend (May 10-12).

After the Migration

  • 🌟 Access to New Services: Starting May 13, dive into all the services, features, and applications M365 has to offer at Central Piedmont.
  • 📑 Read-Only Google Files: Your Google files will still be available in a read-only format until September 15, so you can view but not edit them.

Need Assistance?

We appreciate your patience and cooperation as we transition to a more integrated and feature-rich environment with Microsoft 365. Thank you for staying informed and prepared as we make this exciting transition! 🚀