During the college’s summer hours, the Information Technology Services Service Desk will be available to assist you with the following schedule:
📅 Monday – Thursday
- Call Center: 8 a.m. – 7:30 p.m.
- Walk-In Hours: 8 a.m. – 6 p.m.
- Location: Central Campus, Parr Center, Hagemeyer Library, Second Floor
📅 Friday
- Call Center: 8 a.m. – noon
- Walk-In Hours: 8 a.m. – noon
- Location: Central Campus, Parr Center, Hagemeyer Library, Second Floor
📅 Saturday
- Call Center: 9 a.m. – 1 p.m.
- No walk-in hours on Saturdays
📢 ADVISORY: Temporary Service Desk Phone Availability Adjustment
- Please note that due to record-high call volume, the ITS Service Desk call queue has become saturated. Callers fill up the queue with callback requests each day, then create new callback requests before their place in line has come. The Service Desk starts the day with an unsustainable number of callback requests in the queue.
- To prevent the queue from growing each day, ITS is going to implement the following temporary changes to the call queue starting May 21:
- Stop accepting calls at 4 p.m. each day.
- Purge a call waiting in the queue after four hours.
- It is understood these changes may prevent somebody from getting through to the service desk by phone. The current recommendation is to browse the Service Desk client portal and review the knowledge base to find an answer to your question. If you cannot find the answer, then review our service catalog to start a ticket. Getting a ticket started will speed up the process of getting service from ITS.
