Category Archives: Technology

Get Acquainted with the Digital Literacy Learning Space 💻

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A student receives help from a staff member in the libraryLooking to boost your tech skills? The Digital Literacy Learning Space is here to help you build essential technology know-how! Whether you need help with a specific tool or just want to improve your overall tech confidence, we’ve got you covered. 🚀

Here’s what we offer:

  • One-on-one or group technology training to meet your immediate needs 🤝
  • Appointments available in-person at all six campus libraries or online via MS Teams 💻 (Please note: WebEx and Google Meet are being phased out.)
  • Real-time, mini-course sessions that focus on the technology skills you need to complete your assignments 📚

How to connect:

  • Get referred via email or Library appointments
  • Sessions are 30–60 minutes long, designed to help you master course technologies.

We’re here to make tech easier for you! Need additional help? We also offer recommended training videos and extra resources as needed.

Ready to level up your digital literacy? Reach out today to schedule your session!

Reminder: Access to Google Workspace Ends Sept. 15

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Two students, working on a laptop and collaboratingAs of May 17, Central Piedmont fully migrated to Microsoft 365 (M365) services, including Outlook for email.

🚨 Important Update:

  • Google Workspace Access Ends: On Sept. 15, users will no longer have access to Google Workspace, including Google Drive and Gmail.
  • Action Required: Please sign in with your Central Piedmont credentials to access all M365 services.

Need Help?

  • Contact the Service Desk: Reach out through the client portal for assistance with the transition.

Stay connected and make sure to back up any important files before Sept. 15! 💻

Central Piedmont Makes IT Training More Affordable 💻

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Student on a Mac Book in front of a yellow wall in Parr Center libraryCentral Piedmont is proud to announce that its Continuing Education Information Technology (IT) program is now more affordable than ever. This initiative opens doors for individuals to gain in-demand IT skills, supporting the economic growth of the Charlotte area.

Why It Matters:

  • Job Growth: The U.S. Bureau of Labor Statistics predicts rapid growth in IT jobs, with 377,500 annual openings from 2022-2032.
  • High Earnings: Median annual wages for IT roles reached $104,420 in May 2023, far above the average for all occupations.

Program Highlights:

  • Affordable Pricing: Central Piedmont’s reduced rates make IT training accessible to everyone, regardless of their financial background.
  • Comprehensive Courses: From basic computer skills to advanced networking and cybersecurity, there’s something for everyone—whether you’re just starting or advancing your career.
  • Expert Instructors: Learn from industry professionals who bring valuable real-world insights to the classroom.
  • Flexible Learning: Choose from in-person, live online, or self-paced classes that fit your schedule.

Learn More:

For more information about the Continuing Education IT program, contact the IT Continuing Education department at 704-330-4223.

Empower your future with affordable IT training at Central Piedmont! 💻

Enhance Your Learning with Central Piedmont’s Student Tech Services 💻

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Two students, working on a laptop and collaboratingCentral Piedmont offers a range of technology services to support your academic journey. Here’s what you need to know:

  • Microsoft M365 Access: Every registered student can use Microsoft M365 apps, including Outlook for email.
  • Campus WiFi: Connect to WiFi on campus using the “CPCCstudent” network.
  • Brightspace: Access your courses online through Brightspace.

Accessing Tech Services:

Need Help?

  • Service Desk: For tech support, activating your login, or accessing online services, contact the Service Desk at 704-330-5000, submit a ticket via the client portal, or use the portal’s chat feature.

Quick Links:

Boost Your Career with Central Piedmont’s STEM Tank 🚀

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Student presents at STEM Tank season 5

Ready to launch your career in STEM? Season 6 of our STEM Tank is just around the corner, and it’s packed with opportunities to build your skills, make an impact, and connect with mentors.

Program goals:

  • Increase the number of students in STEM pathways, especially students of color and women
  • Address workforce demand in high-growth fields
  • Prepare students for economically-mobile, family-sustaining careers

Why join?

  • 🔬 Research opportunities: Dive into real-world problems and develop innovative solutions.
  • 💼 Professional development workshops: Enhance your critical thinking, communication, and presentation skills.
  • 🏆 Compete and win: Present your research proposals to tackle campus or community challenges and vie for top honors, judged by faculty and alumni.

Key Dates:

  • Program dates: Oct. 3 – Nov. 15
  • Competition: Nov. 15, 11 a.m. – 2 p.m.
  • Application Deadline: Wed., Sept. 20 (or until spots are filled)

How to Apply:

Need more info?

Don’t miss out on this chance to elevate your STEM journey at Central Piedmont!

💡Reminder: Student Email Now on Outlook ✉️

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IT Services employee assisting a student at the help deskOver the summer, Central Piedmont transitioned from Google to Microsoft 365, and all student mailboxes and Drive data have successfully migrated.

📧 New Email: All student mailboxes are now on Outlook.

📂 Drive Data: Your Google Drive data is fully accessible in your new Microsoft 365 account. If you’re new to navigating M365, check out these Microsoft 365 Tools and Applications.

🌐 Resources: We have answered lots of your frequently asked questions and put the most requested knowledgebase articles in one place.

🌟 Learn More: Enhance your Microsoft skills on LinkedIn Learning.

💻 Support: Need help? Contact the Service Desk for technical assistance.

For quick answers, browse the Service Desk client portal and review the knowledge base. If you cannot find the answer to your question, please submit a ticket. Getting a ticket started will speed up the process of getting service from ITS.

Advisory: MyCollege Scheduled Maintenance 🛠️

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Central Piedmont’s Information Technology Services (ITS) will conduct scheduledStudent on a computer in the library maintenance on the MyCollege system starting Fri., June 21, at 12:00 p.m. This maintenance will continue until Mon., June 24, at 8:00 a.m. During this period, MyCollege will be unavailable.

Please make sure to complete any necessary tasks in MyCollege before the maintenance begins. We appreciate your understanding and cooperation during this time.

Coming Soon: New Software Platform for Disability and Access Services! 📢💻

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A sign language interpreter providing services for a student in the classroomStarting Mon., Jul. 1, Central Piedmont is launching an exciting new software platform to streamline the process for students requesting or renewing accommodations through Disability and Access Services (DAS).

🚀 What’s New?

  • Simplified Process: The new system will make it easier for students to connect with DAS and submit accommodation letters to their instructors.
  • Single Sign-On (SSO): Use your SSO to access your account, review approved accommodations, and submit semester requests for classes.

📚 Support and Assistance:

  • Detailed information will be provided on how to use the new platform in the coming weeks.
  • The Disability Support Services team will offer ongoing support throughout the transition.

💡 Why This Matters: This new platform will enhance Central Piedmont’s ability to support students with disabilities, ensuring they receive the accommodations needed to succeed academically.

📞 Questions or Concerns?

Stay tuned for more updates! 🌟

Transition to Microsoft 365 Complete! 🎉

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ITS Service Desk helping a studentWe’re thrilled to announce that 100% of student mailboxes and Drive data have successfully migrated from Google Suite to Microsoft 365!

  • 📧 New Email: All student mailboxes are now on Outlook.
  • 📂 Drive Data: Your Google Drive data is fully accessible in your new Microsoft 365 account. If you’re new to navigating M365, check out these Microsoft 365 Tools and Applications.
  • 🌐 Resources: We have answered lots of your frequently asked questions and put the most requested knowledgebase articles in one place.
  • 🌟 Learn More: Enhance your Microsoft skills on LinkedIn Learning

💻 Support: Need help? Contact the Service Desk for technical assistance.

  • Please note that due to record-high call volume, the ITS Service Desk call queue has become saturated. Callers fill up the queue with callback requests each day, then create new callback requests before their place in line has come. The Service Desk starts the day with an unsustainable number of callback requests in the queue.
  • To prevent the queue from growing each day, ITS is going to implement the following temporary changes to the call queue starting May 21:
    • Stop accepting calls at 4 p.m. each day.
    • Purge a call waiting in the queue after four hours.
  • It is understood these changes may prevent somebody from getting through to the service desk by phone. The current recommendation is to browse the Service Desk client portal and review the knowledge base to find an answer to your question. If you cannot find the answer, then review our service catalog to start a ticket. Getting a ticket started will speed up the process of getting service from ITS.

We appreciate your patience and cooperation throughout this transition!

Summer Hours for IT Service Desk 📞💻

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IT Services employee assisting a student at the help deskDuring the college’s summer hours, the Information Technology Services Service Desk will be available to assist you with the following schedule:

📅 Monday – Thursday

  • Call Center: 8 a.m. – 7:30 p.m.
  • Walk-In Hours: 8 a.m. – 6 p.m.
    • Location: Central Campus, Parr Center, Hagemeyer Library, Second Floor

📅 Friday

  • Call Center: 8 a.m. – noon
  • Walk-In Hours: 8 a.m. – noon
    • Location: Central Campus, Parr Center, Hagemeyer Library, Second Floor

📅 Saturday

  • Call Center: 9 a.m. – 1 p.m.
  • No walk-in hours on Saturdays

📢 ADVISORY: Temporary Service Desk Phone Availability Adjustment

  • Please note that due to record-high call volume, the ITS Service Desk call queue has become saturated. Callers fill up the queue with callback requests each day, then create new callback requests before their place in line has come. The Service Desk starts the day with an unsustainable number of callback requests in the queue.
  • To prevent the queue from growing each day, ITS is going to implement the following temporary changes to the call queue starting May 21:
    • Stop accepting calls at 4 p.m. each day.
    • Purge a call waiting in the queue after four hours.
  • It is understood these changes may prevent somebody from getting through to the service desk by phone. The current recommendation is to browse the Service Desk client portal and review the knowledge base to find an answer to your question. If you cannot find the answer, then review our service catalog to start a ticket. Getting a ticket started will speed up the process of getting service from ITS.

🔄 Update on Our Transition to Microsoft 365 🔄

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Student sitting at a table, working on a Mac Book

As we transition from Google Suite to Microsoft 365, we’re excited to share that about 75% of student mailboxes have successfully transitioned from Google Mail to Outlook. Throughout the week, students can expect to see their email and Drive data continue to populate in their new Microsoft 365 accounts.

Encountering Issues?

If you experience any difficulties during this transition, don’t hesitate to reach out for support:

Resources to Help You:

  • Migration Website: For FAQs, a detailed migration timeline, and a comparison guide between Google Suite and Microsoft 365, visit the Migration to Microsoft 365 website.
  • LinkedIn Learning: Enhance your skills and get up to speed with Microsoft products using LinkedIn Learning.

We appreciate your patience and cooperation as we upgrade to a more integrated and efficient system. Stay tuned for more updates! 🌐

📅 Big Changes Coming: Central Piedmont Switches to Microsoft 365! 📅

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As you know, our campus will be moving from Google Suite to Microsoft 365 (M365) on May 13. This means big changes in how you’ll access your emails and store your files, and here are some of the things you need to know:

Student on a Mac Book in front of a yellow wall in Parr Center library

What’s Changing?

  • 📧 Email: Say goodbye to Gmail. All email services will now be handled through Outlook, accessible through the Office homepage.
  • 📁 File Storage: Google Drive is out, and OneDrive is in. You’ll store all your files on Microsoft’s cloud service.

Important Dates

  • Migration Starts: At about 5 p.m. on Fri., May 10
  • Migration Ends: By Sun., May 12
  • 📝 Note: During this period, expect that both Google and M365 services will be unavailable.

Tasks to Complete by May 10

  • 📸 Save Your Photos: Make sure to download and save any photos you want to keep using these steps.

Dos and Don’ts

  • ✅ Do read all emails about the migration to keep yourself updated.
  • ✅ Do visit the Migration to Microsoft 365 website for FAQs, a detailed timeline, and a comparison guide.
  • ✅ Do explore the new services and features available on M365.
  • ❌ Don’t use M365 services or tools over the migration weekend (May 10-12).

After the Migration

  • 🌟 Access to New Services: Starting May 13, dive into all the services, features, and applications M365 has to offer at Central Piedmont.
  • 📑 Read-Only Google Files: Your Google files will still be available in a read-only format until September 15, so you can view but not edit them.

Need Assistance?

We appreciate your patience and cooperation as we transition to a more integrated and feature-rich environment with Microsoft 365. Thank you for staying informed and prepared as we make this exciting transition! 🚀

🤖 Central Piedmont Launches New Artificial Intelligence Program

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students in a computer labCentral Piedmont Community College is gearing up to introduce an innovative associate-degree program in artificial intelligence this August, coinciding with the start of the 2024 fall semester. Positioned as only the second North Carolina community college to offer such a program, Central Piedmont is paving the way for students to delve into the dynamic realm of artificial intelligence (AI).

🎓 Program Overview:

  • Central Piedmont’s AI program aims to equip students with foundational knowledge and practical skills crucial for success in the rapidly evolving AI landscape.
  • The curriculum covers a wide array of topics, including:
    • Machine learning
    • Chatbots and generative AI
    • Chatbot programming
    • Artificial intelligence programming
    • System analysis and design
    • AI applications across various industries

🏢 Industry-Relevant Training:

  • With Charlotte-Mecklenburg’s tech scene constantly evolving, this degree program is a launching pad for students to pursue rewarding careers in AI.
  • Students will gain insights into AI applications across diverse sectors, from banking and finance to healthcare.

👩‍🎓 Enrollment Details:

  • Central Piedmont is set to welcome up to 50 students to the program this fall, with plans to accommodate additional classes of the same size each term.
  • Graduates of the two-year program will be well-prepared for entry-level positions in AI, including roles such as AI engineer, AI project manager, AI researcher, AI architect, and machine learning specialist.

📞 Learn More:

For further details about Central Piedmont’s groundbreaking IA degree program, contact Joe Little, associate dean of technology, at 704-330-6513 or joe.little@cpcc.edu.

Don’t miss this opportunity to dive into the exciting world of artificial intelligence at Central Piedmont! 🚀

New Apparel Items Available in the Bookstore!

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bookstoreLooking to update your wardrobe with some campus flair? The Central Piedmont Bookstore has broadened its horizons, offering an expanded line of “online only” items. From casual T-shirts to professional attire, there’s something for everyone:

  • Wide Selection: Explore a variety of new apparel choices designed to suit any style or occasion.
  • Online Convenience: Access our extended collection with ease online. Ready to browse? Scan the QR code below or visit Central Piedmont Bookstore Apparel to discover your next favorite piece.

🏷️ End of Year Clearance Sale!

As we transition between seasons, the Central Piedmont Bookstore is rolling out incredible savings:

  • Apparel Clearance: Swing by any of our Bookstore locations (Central, Cato, and Levine campuses) or shop online to snag select clothing items at discounted prices.
  • Technology Sale: Enjoy up to 75% off original prices on select technology items for a limited time. Don’t miss out on these unbeatable deals.

For more information on the clearance sale and to grab your must-have items, visit Central Piedmont Bookstore Clearance.

Stay Connected with the Affordable Connectivity Program

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ACP graphic

As a student, internet access is crucial for your academic success. The Affordable Connectivity Program (ACP) by the FCC is here to ensure you have the broadband you need for your studies, work, healthcare, and more. This federal benefit offers substantial discounts on internet services and can even help you obtain a computer at a reduced cost.

Key Benefits of the ACP:

  • Internet Service Discount: Eligible students can receive up to $30 off their monthly internet service.
  • Device Discount: A one-time discount of up to $100 to purchase a laptop, desktop, or tablet from participating providers (with a personal contribution of $10 to $50).
  • Eligibility Criteria: You may be eligible if your household income is at or below 200% of the federal poverty guideline if you have received a federal PELL grant in the current award year, or if you participate in certain programs like SNAP.

Enrollment Deadline:
Mark your calendar – the last day to enroll in the ACP is February 7, 2024.

Check Eligibility and Apply:
To see if you qualify and to apply for the program, visit the FCC’s ACP page.

Take advantage of this opportunity to reduce your internetand computer costs. Stay connected and ensure you have the tools you need to succeed in your academic journey.

STEM Tank Season 5 Applications

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STEM TankCentral Piedmont students, get ready for STEM Tank Season 5! This program is aimed at enhancing your STEM skills, like critical thinking and problem-solving, with a focus on increasing diversity in STEM fields. Here’s what to expect:

  • Deadline: Apply by Thurs., Feb. 9, or until filled.
  • Kickoff Meeting: Attend in person on Wed., Feb. 29, from 3:30 p.m. to 4:30 p.m.
  • Workshops: Participate in four workshops.
    • Tuesdays – Mar. 14, Mar. 21, Mar. 28, and Apr. 4
    • 3:30 p.m. 4:30 p.m.
  • Team Project: Work in groups to tackle a community problem using STEM, with a commitment of about 57 hours per week.
  • Final Presentation: Present your solution on Wed., Apr. 12, from 11 a.m. to 2 p.m.
  • Community Service: Join on either Wed., Apr. 19, or Wed., Apr. 26.
  • Stipend and Prizes: Earn $125 for full participation, with additional prizes for the top projects.

Don’t miss this opportunity to develop your STEM skills and add an impressive experience to your resume. Apply now!

Protecting Yourself through Cybersecurity

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October is Cybersecurity Awareness Month, and Information Technology Services reminds us that cybersecurity is everyone’s responsibility.

A student works on their laptop.Protect your digital world just like you would your physical one: passwords are like keys to your door, and you wouldn’t invite just anyone in. Here are some reminders to help keep your information safe:

  • Phones, tablets, or laptop devices: Install antivirus software, keep operating systems current with updates, and activate firewalls.
  • Strong passwords: Use complex passwords and don’t reuse a password across multiple accounts. Use multi-factor authentication.
  • Stay Informed: Keep up-to-date with cybersecurity news and when there are critical updates to software– even apps.
  • Safe Browsing: Use secure networks and avoid public Wi-Fi for sensitive transactions. Consider using a Virtual Private Network (VPN) when off-campus.
  • Think Before You Click: Verify email sources and be cautious with attachments.
  • Regular Backups: Consider backing up your data to the cloud or an external drive.
  • Limit Sharing: Be mindful of the personal information you post online.
  • Monitor Accounts: Regularly check financial statements and online profiles for irregularities.
  • Educate Others: Share security tips with your circle. Collective security is stronger.

What the Tech? Join Tech Week events Oct. 16-20

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3 students program 3D printers.Central Piedmont is celebrating Tech Week Oct. 16-20, with in-person events in a variety of technology topics.

Join us for any (or all!) of these sessions at Central Campus:

  • What the Tech is…Broadcasting: What’s going on, on the Radio
    Monday, Oct. 16 – 1p.m., Center for Arts Technology, Room 101
  • What the Tech is….Hardware: PC Guts and Stuff
    Monday, Oct. 16 – 3 p.m., Levine Technology Building, Room 5135 
  • What the Tech is….3D Modeling: 3D, 3D, 3D
    Tuesday, Oct. 17 – 3 p.m., Levine Technology Building, Room 1116 
  • What the Tech is…Artificial Intelligence (AI) : AI Wonderland!
    Wednesday, Oct. 18 – 3 p.m., Levine Technology Building, Room 1118 
  • What the Tech is…Project Management: Projects, Tasks, and Scrum
    Thursday, Oct. 19 – 1 p.m., Levine Technology Building, Room 5124 
  • What the Tech is…Programming: Coding and more Coding
    Thursday, Oct. 19 – 3 p.m., Levine Technology Building, Room 5123
  • What the Tech is…Virtual Reality (VR): We are who, VR!
    Friday, Oct. 20 – 3 p.m., Levine Technology Building, Room 1118

Research and technology help available at the library

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Student gets help at the circulation desk in the library.The Central Piedmont library is here to help with all kinds of support so you can be successful in your classes.

The library can help with research assistance, citations, and digital technology assistance, including Brightspace help. You can also email questions.

Borrow a Chromebook from the Library

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Student types on a chromebook.Set yourself up for success! Central Piedmont’s Library has chromebooks you can borrow, for a few hours, or a semester. Limited quantities are available at each campus.
Graphing calculators may also available for check-out, for up to four hours.

You will be able to borrow equipment based on availability of items, and your previous equipment check-out status. Please bring your student ID card.