Financial Aid Students: Refund Info is in the Mail!

Refunds for eligible students are processed electronically at CPCC!

New curriculum students:
If you’re a new curriculum student registered for fall 2018 who receives financial aid, you will be receiving a bright green envelope from BankMobile in the mail soon. Please do not throw away this envelope!

Inside your envelope will be an Instant Personal Code with instructions on choosing how you would like your financial aid refund delivered to you. The Instant Personal Code is required for you to choose your refund delivery option.

Your refund delivery options are either:

  • an electronic deposit to a personal bank account
    OR
  • an electronic deposit to a BankMobile Vibe account

If you choose to electronically deposit funds to a BankMobile Vibe account, a CPCC BankMobile Debit Card will be mailed to you. Remember this is NOT a credit card but a refund-only card.

If you don’t receive your green envelope:
If you haven’t received your green envelope by Sept. 1, there may be an issue with your mailing address. Therefore, please confirm CPCC has your updated address on file by accessing it through MyCollege. If you see your address is incorrect in MyCollege, please update it. Then, please call the CPCC Cashiering Office at 704.330.4472 to request an Instant Personal Code be sent to you.

Returning students:
Your BankMobile card can be used from year to year, so don’t throw it away. Any awarded financial aid funds you are eligible for will continue to be transferred to your BankMobile card, unless you elected to have funds direct deposited into your bank account. (If this is the case, please check with your financial institution.)

Lost your card?
Don’t worry, there’s no charge for lost cards. Simply call BankMobile for a replacement at 1.866.782.0821.

Questions?
Please contact BankMobile at 1.866.782.0821 or the CPCC Cashiering office at 704.330.4472.

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